If you don't like something, speak up: This is the lesson Staples High School junior Brandon Beller learned after he filed a complaint against AT&T over unreliable cell phone coverage near his West Ambler Road home.
"I've been with AT&T for about four years. I was actually with them when we lived in Virginia and the service there was incredible: There were no dropped calls and everything was clear," said Brandon, 16. "When we moved up here around 2007, the service was terrible."
At first, Brandon thought his phone was no good, so he bought an iPhone hoping it would make a difference. But it didn't. In fact, his service only got worse. Tired of dropped calls and paying for service he wasn't getting, Brandon filed a complaint in January.
"The thing that really ticked me off was, I was video chatting with a friend one day and he had played a prank on another friend and said he was going to send me some pictures," Brandon said. "It took me two hours to get the pictures."
Not wanting to deal with AT&T customer service, Brandon went straight to the Better Business Bureau. Days later, he received a call from AT&T. To his surprise, the company offered to pay his cell phone bill for a couple of months and gave him a discount on a microcell, a device that acts like a mini cellular tower in the home. But it didn't stop there.
"They said they are going to put another full-size cell tower in Westport by the end of June," Brandon said. "I was surprised they even responded, to be honest. But I never expected to get another cell tower. I never even said anything about putting in another cell tower." Although AT&T didn't specific where the tower would go, Brandon said it's meant to cover the North Avenue-Long Lots-Cross Highway area of town.
"This just goes to show, if you don't like something, say something," Brandon said. "If people aren't told something needs to be changed, they won't change it because they'll think it's working."
Are you surprised by the results Brandon's complaint yielded?
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