WESTPORT, Conn. — "Cover your ears," a customer told owner Phil Hein at Shoreline Integrative Pharmacy in Westport.
She was there to pick up medication and wanted to consult with the pharmacist on a private matter, Hein said.
"We have a private room just for that," he told the woman.
The consultation room is among the many highlights at the new pharmacy, which Phil Hein and his wife, Karen, opened this month.
It's a refreshing alternative to a large-scale drug store retailers where pharmacists have little time to interact and usually consult customers across a crowded counter, Phil Hein told Daily Voice.
The spacious pharmacy on the Post Road next to Shake Shack also has a "living room" area with two couches and a big screen television for use by doctors, naturopaths, cooking demonstrations, and, of course, customers to linger awhile while shopping.
"It's a place where East meets West. Our pharmacist can talk to you about your medications and the supplements we sell. When you come into our space and walk around, you get a relaxed feeling. It's a therapeutic, inspiring place," said Hein.
Shoreline Integrative Pharmacy is a big switch for him: His corporate background is in the fashion wholesale business.
"Karen and I used to go into big pharmacies and couldn't find the kind of individualized service that we offer here," he said. "It's not the difference between apples and oranges, it's apples and carrots, our pharmacy is that different."
For instance, the pharmacy staff follows up with customers. And the store is a one-stop shop for premium healthcare products, including supplements, skincare and baby care products, and such popular naturally produced items as Honest Co., Bioderma Baby, and California Baby.
"It's all under one roof. Our pharmacist can talk about your prescriptions and all the supplements we sell. The pharmacy nicely complements the holistic practice of integrative medicine," Hein said.
A relatively new concept, it embraces the body as a whole, where medicine, wellness, and lifestyle intersect.
"Shoreline Integrative Pharmacy is a boutique pharmacy that focuses on our customers through service, selection, and education," he said.
Shoreline Integrative Pharmacy is located at 1835 Post Road E., Westport. For more information, call the store at 203-309-3783 or click here for the pharmacy website.